Privacy Policy

Last updated: August 2026

This Privacy Policy describes how PointsCard ("we," "our," or "us") collects, uses, and protects your information when you use our digital loyalty program service, including our websites, web dashboards, and mobile apps (together, the "Service").

Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, business name, and related business details)
  • Customer and loyalty data you manage in the Service (names, emails, phone numbers you enter, visit history, points, rewards, packages, gift card balances, and notes)
  • Store location information you choose to add (such as map pins for your business locations)
  • Device information needed to operate the apps (such as a device identifier and push notification token, when you enable notifications)
  • App activity related to operating your loyalty program (such as scans, points awards, and redemptions)
  • Payment information, when applicable (processed securely through third-party payment processors)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Authenticate accounts and manage business profiles
  • Process loyalty activity, gift cards, packages, and related transactions
  • Send technical notices, updates, support messages, and optional push notifications you enable
  • Respond to your comments, feedback, and support requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraud

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data transmitted between our apps, websites, and servers is encrypted in transit. However, no method of transmission over the Internet or electronic storage is 100% secure.

Location Data

If you use location features in the Service, we may collect location data you provide or allow—for example, when you set a store pin for a business location, or when location is used to help verify activity related to your loyalty program. Location data is used to operate those features and is not sold to third parties.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

  • With your consent
  • To comply with legal obligations
  • To protect our rights and safety
  • With service providers who assist us in operating our service (under strict confidentiality agreements), such as cloud hosting, authentication, email delivery, and push notification providers

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account and related data
  • Opt-out of certain data collection practices (for example, by declining optional permissions such as push notifications or location)
  • Export your data where available

How to Delete Your Account and Data

Business accounts can request permanent deletion of the account and related data at any time.

In the PointsCard Business mobile app: open Settings (More), then choose Delete account, confirm the request, and submit it. We will process the deletion and email you when it is complete. Accounts are typically deleted within 48 hours of a confirmed request.

By email: send a deletion request from the email address on your account to support@pointscard.app with the subject line “Delete my PointsCard account.” Include your business name if possible so we can locate the correct account.

Deleting a business account removes associated sign-in access and business data we hold for that account, including customer loyalty records managed for that business (such as points, rewards, packages, gift cards, staff access, locations, and activity history), subject to any limited retention required by law or for security and fraud prevention.

If you are a customer of a business that uses PointsCard (for example, you hold a wallet loyalty pass), contact that business about your loyalty data with them, or email us at support@pointscard.app and we will help as appropriate.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our websites and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

PointsCard is a business loyalty service intended for use by adults. Business accounts are for users 18 years of age or older. We do not knowingly collect personal information from children for the purpose of providing the Service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, or to request access, correction, or deletion of your data, please contact us at:

Email: support@pointscard.app
Website: https://pointscard.app