Help & FAQ
Quick answers for PointsCard for Business: staff app, wallet passes, and checkout.
How do I get started?
Download PointsCard for Business on the App Store or Google Play, sign in with your company account, set rewards (and optional $ to points conversion), then scan customer wallet passes at the counter. Existing customers and data stay with your account.
Do customers need an account or login?
No. They add your pass to Apple Wallet or Google Wallet once. No customer app account and no login at checkout.
How do customers earn points or redeem rewards?
They show their wallet QR. Staff open the Business app, scan it, and award a visit/points or redeem. Balances update on the pass.
What about gift cards and prepaid packages?
Same flow. Load gift credit or package uses from the staff app after the customer pays you. Redeem with a scan at each visit.
Is there a free plan?
Yes. Solo is $0/mo for up to 100 customers. Grow and Pro add higher limits, multi-location, staff management, and more. Start free and only pay when you see the value.
Not ready for staff scanning yet?
You can keep customer-scan checkout on my.pointscard.app, where Staff scan your shop QR. Switch to staff scanning whenever you’re ready.
Where do billing and advanced settings live?
Day-to-day scanning is in the Business app. Billing, imports, and fuller dashboard settings remain on my.pointscard.app for your company account.